Reservation Management
Bringing Order in the Chaos of Reservations
From the moment a hotel has developed multiple sales channels thereby increasing its revenues, managing all these reservations may be the next challenge that arises.
Today’s hyperlinked traveller may use more than one communication channel to contact the hotel, such as Booking.com, telephone, e-mail, Messenger, Whatsapp, etc. Moreover, the hotel has to manage requests from partners and Tour Operators such as Jet2, TUI, etc., and this might easily drive reservations “out of control”.
At Hotel Raise, based on our multi-year experience in challenge management faced by today’s hotel businesses, we make sure that:
- Requests/reservations are processed regardless the means of communication.
- Reservations are managed and organised in order to serve as many customers as possible.
- Overbooking or double booking issues are quickly resolved.
- Problems with partners and customers are detected at the source and eliminated.